Frequently Asked Questions

Everything you need to know about your SeoulSeoul fashion journey.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days. Express options are available at checkout for faster delivery within 3-5 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate styles from various Korean designers, we recommend checking the specific measurements for each garment before purchasing.

Are duties and taxes included in the price?

Prices listed do not include import duties or VAT. Depending on your country's regulations, you may be required to pay additional fees upon the arrival of your package.

Can I cancel or modify my order?

Orders can be modified or cancelled within 12 hours of placement. Once the order has been processed for shipment, we are unable to make any further changes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.